Frequently Asked Questions (Help)
Questions About the Site
1. How do I order your designs?
2. How and when will I receive your designs?
3. What do I do if the files are corrupted?
4. What is your refund policy?
5. What is your copyright policy?
6. I have more questions, who do I contact?
Questions About Embroidery
1. How do I pick colors?
2. Now that I have my designs, what do I do?
3. What is Photo stitch?
4. Why do the designs' colors look different in my
software?
Questions About the Site
1. Question: How do I order your designs?
Answer: Browse the catalog until
you find the design(s) you require. Click the 
button to add the product to your shopping cart. Feel free to leave the
site and come back later: the items in your cart are stored for up to a
year. When you feel you have everything that you need, go to your shopping
cart and click on "Check out". You will be asked to choose a method of
payment. We accept checks, credit cards and PayPal. You should receive
a confirmation e-mail after you have paid. The name of the company on your
credit card statement will be Join2day.com Inc.
2. Question: How and when will I receive
your designs? Do I download them? Or will you send me a CD or a floppy?
Answer: Please be patient. Your design will be sent to you by
e-mail within 24 hours after receiving your order. The file you receive
will be in the .ZIP format. It can be opened using WinZip.
Each designs comes with a color card. We strongly recommend you to use
this color chart to pick the threads for the design.
3. Question: What do I do if the files are
corrupted?
Answer: Don't panic. Contact us immediately
and we will help you solve the problem.
4. Question: What is your refund policy?
Answer: We do not refund purchases, but we will provide technical
support. If you are unsure that your hardware will support our designs,
please download our Free Design first. We
guarantee only the quality of the files and formats we provide. If you
purchase our designs for conversion or resizing, then you do so at your
own risk. We are not responsible for the quality of the converted or resized
files or failure to convert or to resize them.
5. Question: What is your copyright policy?
Answer: You can sell or give away items that you produce with
our designs. However, you cannot sell or share the design file.
This policy also applies to our free designs. If you know someone
who would like our designs, please ask them to visit our website.
6. Question: I have more questions, who do
I contact??
Answer: If you have questions that are not covered by this Help,
then please contact us directly. You can find all contact information on
this
page.
Questions About Embroidery
1. Question: How do I pick colors?
Answer: You have two options. You can either print the color
card that comes with our designs and match the threads you already have
against them, or you can shop for the colors by their number, also written
on the color card.
2. Question: Now that I have my designs, what
do I do?
Answer: We have a special Projects
page with many ideas and step-by-step instructions.
3. Question: What is Photo stitch?
Answer: Please see our information
page.
4. Question: Why do the designs' colors in
my software look different from the pictures displayed on your website?
Answer: The high-quality design and digitizing software that
we use to create our designs.
If you have any questions that you would like to ask, send them
to us at info@advanced-embroidery-designs.com
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